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LEGAL TERMS AND NO REFUND POLICY CONDITIONS

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Effective Date: January 2016 (Updated 2024)

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Refund Policy and Notice:

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Welcome to Riz Mirza Mystic House. We are delighted to have you here. Before enjoying our services, please familiarize yourself with our house rules, which are outlined below.

We have instituted the following policies to address the rise in refund-related challenges witnessed across service industries, especially following the pandemic.

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Payment Deadlines:

In the present uncertain climate, we emphasize that all purchases made are final. By completing a purchase, you explicitly agree to our Terms and Conditions, which are prominently displayed throughout our website. For our retreats, adhering to payment deadlines is imperative, aligning with standard business practices. Any potential clients displaying impatience or rudeness in their interactions with us may be denied access to our retreats. More info can be found here.

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Booking large group retreats requires advance payments to secure the trip. Negative comments regarding this practice, from individuals who may not fully grasp its intricacies, are unwarranted and show a lack of respect towards our professional services. We operate as spiritual tour guides and operators, distinct from a traditional travel agency. If you do not agree to how we run our small family-owned sacred tour company, you may go elsewhere. We are not a Travel Agency/Tour Company. Harassment will not be tolerated. 

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COVID Responsibility:

No entity can be held responsible for contracting Covid-19, whether it be us, you, or any other party. In case of Covid-19 occurrences, we must collectively navigate and adapt to the situation. You are personally responsible for adhering to the rules, regulations, and guidelines set forth by state, local governments, and national protocols.

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Retreat Cancellations:

Should you or Riz & Oriah Mirza be unable to attend an event or enter a country due to a positive Covid test, the associated fees are your/our responsibility. Unforeseen circumstances, while rare, can sometimes lead to the cancellation of a retreat. In such cases, we will make the necessary provisions and reallocations to ensure the continuation of the retreat experience. For more information, go here.

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No Refund Policy for Services:

All information regarding our services, whether delivered verbally, in writing, or through retreat and session booking payment agreements, strictly enforces a no-refund policy. Sales for classes, retreats, and events are considered final, and no refunds will be issued for any services. Your agreement and signature constitute your acceptance of these terms. For more in-depth information, go here.

 

Our intangible services are offered with the utmost integrity and possess immense transformative value, with over a decade of positive impact on people's lives. Any decision to change your mind, driven by life events or personal transformations, does not warrant a refund. Providing refunds for such cases would compromise our business model, our ability to offer personalized care, and our commitment to delivering exceptional services. Our service is considered a luxury service, an emotionally based service and we have noticed people change their minds regarding these types of commitments and purchases. If we honored every time someone changed their mind, we would not be in business and couldn't offer you the excellent service that we provide!

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Change Requests and Donations:

In the event that you no longer wish to utilize a purchased service, you may request a transfer to another available service or consider it a donation, either to someone referred by you or from our roster of interested individuals.

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Terms & Conditions Acceptance:

By booking and attending any Riz Mirza classes, events, local and international retreats, you acknowledge having read and accepted the Terms & Conditions, including the contained disclaimers. You agree to be bound by the terms outlined therein.

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Right to Refuse Service:

As stipulated in our Terms & Conditions, we reserve the right to refuse service to individuals who we believe are incompatible with our collaborative work, whether as teacher and student or travel companions.

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Mental Health and Safety:

We are a family-run business that operates with the utmost integrity. Due to past experiences, we do not accept clients actively experiencing serious mental instability, substance abuse issues, or the use of psychotropic pharmaceuticals. Such individuals pose a risk to our family, given the nature of our deep healing work, and the fact that family members are always present during healing journeys. We urge those dealing with severe childhood abuse to seek assistance from licensed therapists, as we have faced risks when clients experience past recall. Please understand that we prioritize the protection of our business and our family. While our clients generally enjoy wonderful experiences, it is crucial to note that individuals with significant instability may not be suitable for our services. Read here for more information.

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Arbitration:

"All disputes arising out of this agreement shall be submitted to final and binding arbitration. The arbitrator shall be selected in accordance with the rules of Arts Arbitration and Mediation Services, a program of California Lawyers for the Arts. If such services are not available, the dispute shall be submitted to arbitration in accordance with the laws of the State of California. The arbitrator's award shall be final, and judgment may be entered upon it by any court having jurisdiction thereof."

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We ensure that these policies are communicated in both written and verbal forms, and your agreement to the terms and conditions signifies your understanding of them.

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Policy Amendments:

These policies may be amended periodically. Changes will be posted on our website and displayed prominently during the checkout process. In the event of a chargeback, your bank and our payment processor will be informed of your agreement to our policies. We encourage you to review our policies periodically, as visiting our website implies your acceptance of any revisions.

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INTERNATIONAL RETREATS POLICY

This International Retreats Policy ("Policy") outlines the terms and conditions governing all international retreats provided by Riz Mirza, Oriah Mirza, Red Eagle Universal Inc/ Sacred Earth Retreats. Please read this Policy carefully as it legally binds you to its terms and conditions. Your participation in any international retreat signifies your full acceptance and agreement to abide by these terms and conditions.

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Cancellation and Refund Policy:

Due to the substantial demand for and frequency of our international retreats, it is essential that you comprehend our cancellation and refund policy:

1. No Cancellations or Refunds: Once you have booked a retreat, there are no cancellations or refunds available. We do not offer refunds for any reason, including unforeseen circumstances or schedule conflicts.

2. Transfer of Payment: In lieu of refunds, you may request to transfer your payment to another service offered by Riz Mirza, Red Eagle Universal Inc, or Oriah Mirza. This transfer is subject to availability and agreement by all parties involved.

3. Advance Planning: Please be aware that extensive planning, arrangements, and bookings are made several months to a year in advance of each international retreat. Additionally, ticket purchases are made on your behalf in advance of the retreat.

4. Unique Experience: It is imperative to understand that participating in an international retreat with Riz Mirza is a unique and transformative experience.

5. Your decision to book a retreat confirms your acknowledgment and acceptance of these terms.

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Legal Framework:

The legal framework governing refunds and returns is primarily influenced by state laws. While there are no federal laws mandating refunds, state laws typically determine refund policies. The refund policy established at the time of purchase, including any specific provisions, is applicable, unless it can be proven that the purchased product or service is unfit for its intended purpose.

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No Refund Policy for Digital Products:

Our policy stipulates that digital products, once downloaded or accessed, are non-returnable, and refunds will not be issued.

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United States Refund Laws:

In the United States, federal refund laws do not exist. The majority of states do not legally require refunds but instead allow businesses to set their own refund policies.

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IMPORTANT INFORMATION: Mental Health and Safety:

Our commitment to ensuring mental health and safety is of paramount importance:

1. Client Criteria: We do not accept clients who are actively experiencing serious mental instability, under the influence of drugs or alcohol, or using psychotropic pharmaceuticals. Such situations pose risks to our family, given our deep healing work, and the constant presence of family members during healing journeys.

2. Consult Mental Health Professionals: We strongly advise individuals dealing with severe childhood abuse or requiring mental health services to consult licensed mental health professionals. Our services are not a substitute for professional mental health treatment.

3. Safety Measures: Our commitment to maintaining a safe environment has led us to turn away clients who do not meet our criteria. We have encountered threatening situations when trying to assist individuals who do not align with our safety standards.

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Arbitration Clause:

All disputes arising out of this agreement shall be submitted to final and binding arbitration. The arbitrator shall be selected in accordance with the rules of Arts Arbitration and Mediation Services, a program of California Lawyers for the Arts. If such services are not available, the dispute shall be submitted to arbitration in accordance with the laws of the State of California. The arbitrator's award shall be final, and judgment may be entered upon it by any court having jurisdiction thereof.

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We ensure that these policies are communicated in both written and verbal forms. Your agreement to our terms and conditions signifies your understanding and acceptance of them. Furthermore, the Policy hereby establishes and confirms that any electronic acceptance, and signature or agreement by the recipient shall be legally binding and possess the same legal force, effect, and significance as a physical signature executed on paper documentation, in accordance with applicable laws and regulations.

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